Returns & Refunds Policy

At Watala, we strive to ensure product quality and order accuracy. However, if you receive a damaged item, poor-quality printing, or an incorrect product, we are here to assist you.

1. Returns

• Return Window: You may return items within 60 days from the delivery date.
• Condition: Items must be unused, unwashed, and returned in their original packaging.
• Returns shipping cost: Free
• Exchanges: Available for size or color changes.
• Defects/Wrong Item: Free replacement or full refund.
• Response Time: We respond to return requests within 1 business day.
• Quality Promise: All products are made to order and printed in the USA by trusted partners to ensure consistent quality.

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2. Non-Returnable Items

We cannot accept returns on:

• Customized or personalized products.
• Gift cards.
• Clearance or final-sale items.

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3. Damaged or Defective Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery. We’ll arrange a replacement or a full refund at no extra cost.

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4. Refunds

• Once your return is received and inspected, we will notify you of approval or rejection.
• Processing Time: Returns are processed within 14 business days after we receive your package.
• Refund Timeline: Approved refunds will be credited to your original payment method within 5–10 business days.
• Shipping Fees: Non-refundable unless the return is due to our error (wrong item, defective, or damaged).

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5. Exchanges

To qualify for a return or exchange:

• Items must be unworn, unwashed, and in original packaging.
• Provide your Order Number and the email address used at checkout.
• For defective, damaged, or incorrect items, include clear photos of the product and packaging.
• Returns are not accepted if the item shows signs of use, has been washed, or if the request is made more than 60 days after delivery.

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6. Return Shipping

• Customers are responsible for return shipping costs unless the issue is our mistake.
• We recommend using a trackable shipping service or adding shipping insurance, as we cannot guarantee receipt of untracked returns.

7. How to Initiate a Return

To start a return, please contact our customer support team at:

• Email: support@watala.store
• Address: 600 Spring Hill Ring Road, West Dundee, IL 60118, USA

We’ll provide you with instructions for sending back your item.